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Terms and Conditions
General Terms and Conditions
Keiskama Bed & Breakfast
Port Elizabeth (Gqeberha), Eastern Cape, South Africa
Last updated: March 5, 2026
1. Scope of Application
These General Terms and Conditions (GTC) apply to all bookings and stays at Keiskama Bed & Breakfast ("Keiskama B&B", "we", "us"). By booking, you, as the guest, fully accept these terms and conditions[1][2].
2. Booking and Conclusion of Contract
2.1 Conclusion of Contract
An accommodation contract is concluded when:
You submit a binding booking request (online, by email, telephone, or via booking platforms)
We confirm your booking in writing (by email or booking platform)
You make the deposit payment in accordance with Section 3[1][2]
2.2 Booking Person
The booking person must be at least 18 years old and is liable for all booked guests and for compliance with these GTC. When booking on behalf of a third party, the person making the booking is responsible for ensuring that all guests are informed of these terms and conditions [2][3].
2.3 Identification Requirement
According to South African law, all guests must present a valid identity card or passport upon check-in. We are required to keep a copy for the guest records [3][4].
3. Prices and Payment
3.1 Prices
All prices quoted are in South African Rand (ZAR) and include:
Accommodation in the booked room
Breakfast (as described)
Standard Wi-Fi
Value Added Tax (VAT) in accordance with South African law[1][5]
Not included in the price:
Additional meals (unless booked)
Drinks outside of breakfast
Laundry service
Excursions and tours
Personal expenses
3.2 Deposit and Final Payment
A deposit of 50% of the total amount is due upon booking.
The remaining balance is due upon arrival or can be paid in advance by bank transfer[1][5].
3.3 Payment Methods
We accept the following payment methods:
Bank transfer (preferred for advance payment)
Credit card (Visa, Mastercard)
Debit card
Cash (only at check-in)
3.4 Price Changes
Booked and confirmed prices remain valid for your reservation. Price changes on our website apply only to new bookings[1].
4. Cancellation and Withdrawal
4.1 Cancellation by the Guest
Cancellation policy according to the time of cancellation:
Time of cancellation
More than 30 days before arrival
100% less a 10% processing fee
15-30 days before arrival
50% refund
7-14 days before arrival
25% refund
Less than 7 days before arrival
No refund
No-show
No refund
Cancellation policy and refund amounts
Cancellations must be made in writing (by email to [your email address])[1][2][6].
4.2 Shortened Stay
In the event of early departure, no refund will be given for unused nights unless this is due to reasons attributable to us[2].
4.3 Cancellation by Keiskama B&B
We reserve the right to cancel a booking in cases of:
Force majeure (natural disasters, pandemics, government orders)
Failure to pay the deposit within the specified timeframe
Incorrect or incomplete information provided during booking
Violations of the house rules during previous stays[2][3]
In such cases, we will fully refund any payments already made. No further claims can be made.
5. Check-in and Check-out
5.1 Check-in Times
Standard Check-in: 2:00 PM - 8:00 PM
Early Check-in (subject to availability): from 12:00 PM (possibly at an additional cost)
Late Check-in: after 8:00 PM only by prior arrangement
Please inform us of your expected arrival time. In case of late arrival without prior notification, we cannot guarantee the reservation [3][4].
5.2 Check-out Times
Standard check-out: by 10:00 AM
If the check-out time is exceeded without prior arrangement, an additional night may be charged [4].
6. House Rules and Conduct
6.1 General Conduct
Guests agree to:
Observe quiet hours from 10:00 PM to 7:00 AM
Be considerate of other guests
Treat the furnishings and inventory with care
Do not bring unauthorized visitors into the rooms
Follow the safety regulations [3][4]
6.2 Smoking
Keiskama B&B is a non-smoking property. Smoking is only permitted in designated outdoor areas. A cleaning fee of ZAR 1,500 will be charged for violations of the no-smoking policy in rooms [3][4].
6.3 Pets
Pets are not allowed.
6.4 Maximum Occupancy
The number of guests may not exceed the number of people specified in the booking.
Unregistered additional guests may result in immediate termination of the contract without refund [2][3].
7. Liability and Compensation
7.1 Guest Liability
Guests are liable for all damages caused by themselves or their companions.